Privacy policy

Last updated November 12, 2026

This page explains what information Russ Buys Houses collects from you, why we collect it, and what we do with it.

Who we are

Russ Buys Houses is a business name of TRAKED Enterprises. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA) and, because we are based in British Columbia, BC's Personal Information Protection Act.

What we collect

We only collect what we need to talk with you about your property and prepare an offer:

• Your name, phone number and email address.
• The address of the property and what you tell us about it, such as its condition, whether it is rented, and how soon you want to sell.
• What you tell us about your situation, if you choose to share it.
• A record of our conversations with you by phone, text, email, Facebook Messenger and Instagram.

How we collect it

You give it to us when you fill in the form on this website, fill in one of our forms on Facebook or Instagram, call or text us, email us, or message us on Messenger or Instagram.

Our phone line and our messaging replies may be handled by an automated assistant. Calls may be recorded or transcribed, and a summary of the call is saved so that Russ has the details when he calls you back.

How we use it

• To contact you about your property and answer your questions.
• To work out and present a written offer.
• To follow up with you by phone, text or email after you get in touch.
• To complete a purchase if you accept an offer.
• To keep the records we are required to keep by law.

We do not sell your information, and we do not share it with other companies for their own marketing.

Who we share it with

• The companies that run the software we use to store contacts and to send and receive calls, texts, emails and messages. They can use your information only to provide that service to us.
• The real estate lawyers handling a sale.
• An investor partner who takes over our purchase agreement. If we assign the agreement, that buyer receives the information needed to complete the purchase.
• Government or legal authorities, where the law requires it.

Texts, emails and calls

We only text or email you about your property after you give us express consent, for example by ticking the consent box on our offer form. The box is never pre-ticked, and we keep a record of when you agreed. We may also call you back about a request you sent us. You can stop at any time. Reply STOP to any text, use the unsubscribe link in any email, or tell us and we will stop.

Where it is kept and for how long

Your information is stored with our software providers, and some of them keep data on servers outside Canada, including in the United States. Information stored there is subject to the laws of that country.

We keep your information for as long as we need it for the reasons above or as the law requires. After that we delete it.

Cookies and advertising

This website and our advertising providers, such as Meta (Facebook and Instagram), may use cookies and similar tools to understand how the site is used and to measure how our ads perform. You can turn cookies off in your browser settings.

Your choices

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. You can also withdraw your consent to being contacted. Contact us using the details below and we will respond within 30 days.

Contact us

Russ is responsible for privacy at Russ Buys Houses. Email [email protected] or call 825-462-1777.

Privacy requests by mail: Privacy Officer, TRAKED Enterprises (Russ Buys Houses), 5768 Horse Lake Road, 100 Mile House, BC V0K 2E3.

If you are not satisfied with how we handle a privacy concern, you can contact the Office of the Information and Privacy Commissioner of Alberta, the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada, depending on where your information was handled.

Changes to this policy

If we change this policy, we will post the new version on this page with a new date.